Terms of service

Terms of Service

Overview

Welcome to True TCG! This website and online store are operated by True TCG. Throughout the site, the terms "we", "us" and "our" refer to True TCG. We provide this website, including all information, tools, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you. By visiting our site and/or purchasing something from us, you engage in our "Services" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Section 1 - Access and Account Eligibility


  • Age Requirement: By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in the United Kingdom).
  • Account Information: To purchase products, you must provide accurate, current, and complete information, including a valid email address, billing address, and delivery address. You are entirely responsible for maintaining the confidentiality of your account credentials and password.
  • Account Activity: You accept responsibility for all activities that occur under your account. You must not transfer, sell, or assign your account to any other individual.

Section 2 - Product Information & Availability


  • Visual Representation: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device screen's display of any color will be completely accurate.
  • Stock Changes: All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
  • Quantity Limits: We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis to prevent unfair hoarding of high-demand items.

Section 3 - Contract Formation and Orders


  • Invitation to Treat: Technical displays of items on this website represent an "invitation to treat" rather than a binding legal offer.
  • Contract Acceptance: A legally binding contract between True TCG and you is only formed when we physically dispatch your items and send a secondary "Order Dispatched" confirmation email. The initial automated order confirmation email does not constitute acceptance of your order.
  • Order Rejection: We reserve the right to refuse, amend, or cancel any order placed with us. This includes, but is not limited to, orders containing obvious pricing errors, inventory inaccuracies, or transactions flagged by our automated fraud screening systems. If we cancel an order, we will issue a full refund to your original payment method.
  • Personal Use Only: You represent and warrant that your purchases are strictly for your own personal or household hobby use. Commercial resale, systematic arbitrage, or unauthorized corporate export of items purchased from this store is strictly prohibited.

Section 4 - Pricing, Taxes, and Billing


  • Pricing Fluctuations: Prices, discounts, and promotional offers are subject to change without notice. The price charged will be the price explicitly displayed at the moment you finalise your order.
  • Taxes and Shipping: Posted prices are displayed in GBP (£) and include any applicable UK taxes, but do not include shipping and handling fees, which will be clearly calculated and displayed at checkout.
  • Payment Authorisation: You guarantee that you are fully authorized to use the credit card, debit card, or third-party payment account provided. If your payment provider refuses to authorise payment, we will cancel your order immediately.

Section 5 - Delivery and Passing of Risk


  • Estimated Times: Delivery and transit times provided on our store are realistic estimates only and are not legally binding guarantees. We are not liable for delays caused by external couriers, postal strikes, or severe weather.
  • Risk and Title: In strict accordance with the UK Consumer Rights Act 2015, the legal title and risk of loss or damage to the products pass to you only when the products are physically delivered into your possession (or into the possession of a neighbor/safe place designated by you to the carrier).

Section 6 - Intellectual Property Rights


  • Ownership: Our Services, website layouts, custom graphics, logos, text, button icons, and overall data compilations are the exclusive intellectual property of True TCG, our affiliates, or our trade licensors, protected by UK and international copyright laws.
  • Trading Brands: The Pokémon brand, logos, character names, and trade dresses are the exclusive property of Nintendo, Creatures Inc., and Game Freak / The Pokémon Company. True TCG is an independent retailer; nothing in these terms grants you any license to utilise corporate trade symbols or licensed artwork.

Section 7 - Third-Party Links and Software Tools


  • External Material: Certain content, products, and services available via our store may include materials from third parties. Hyperlinks on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating their content or safety.
  • Store Apps: Optional tools and plugins (such as currency converters or loyalty trackers) are provided on an "as is" and "as available" basis without any warranties or endorsements from us.

Section 8 - Relationship with Shopify

Our store is hosted on Shopify Inc. You acknowledge and agree that Shopify acts purely as an infrastructure provider. Shopify is not a party to the commercial transaction between you and True TCG, and holds no legal liability or regulatory responsibility regarding the physical goods, orders, damages, or delivery performance of this store.

Section 9 - Privacy and Data Protection

Your submission of personal data through the store is securely handled and governed strictly in accordance with our UK GDPR-compliant Privacy Policy [LINK]. By using our website, you acknowledge the terms outlined in that policy.

Section 10 - Feedback, Product Reviews, and Submissions

If you post product reviews, comments, or submit creative ideas (collectively, "Feedback"), you grant True TCG a perpetual, royalty-free, worldwide license to display and use that content for promotional purposes. We reserve the right to monitor, edit, or remove user content that we deem in our sole discretion to be unlawful, offensive, abusive, defamatory, or infringing on third-party intellectual property.

Section 11 - Prohibited Site Uses

You are completely prohibited from using the website or its content:

  1. For any unlawful, malicious, or unauthorized purpose.
  2. To violate any local, national, or international regulations, rules, or laws.
  3. To infringe upon or violate our intellectual property rights or the rights of others.
  4. To transmit false, misleading, or deceptive information.
  5. To upload or transmit viruses, malware, or any other type of malicious code.
  6. To scrape, harvest, index, or systematically collect information or product details from our website using any automated spider, robot, or data extraction software.

Section 12 - Automated Purchase Agents and Bots


  • Bot Prohibition: The use of autonomous or semi-autonomous software agents, shopping bots, page-refresh scripts, or automated check-out extensions to purchase high-demand or limited-allocation items is strictly prohibited.
  • Identification: Any automated system accessing the site must identify itself via a transparent user agent string formatting: Agent/[agent name]. It must not attempt to bypass or circumvent security protections, firewalls, or CAPTCHA validation.
  • Account Revocation: If we discover that items were secured via automated tools or check-out bots, we reserve the right to ban the associated IP address, close the account, and permanently cancel the order without compensation.

Section 13 - Limitation of Liability


  • Statutory Rights Unaffected: Nothing in these Terms of Service shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where it would be illegal to limit or exclude liability under English law. Your statutory rights under the UK Consumer Rights Act 2015 remain fully intact.
  • Limitation: Subject to the paragraph above, True TCG, our directors, employees, or partners shall not be liable for any indirect, incidental, or consequential losses, including loss of profit, loss of hobby revenue, or replacement costs arising from your use of our services or items procured via our website.

Section 14 - Indemnification

You agree to indemnify and hold harmless True TCG and our affiliates, partners, officers, and employees from any third-party claims, demands, liabilities, or losses (including reasonable legal fees) arising directly from your material breach of these Terms of Service or your violation of any UK law or third-party rights.

Section 15 - Severability and Waiver


  • Severability: If any provision of these Terms of Service is deemed unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the terms without affecting the validity and legal enforceability of the remaining clauses.
  • Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or future enforcement.

Section 16 - Governing Law and Jurisdiction

These Terms of Service, any purchases made through this website, and any non-contractual obligations arising out of or in connection with them shall be governed by, and construed exclusively in accordance with, the laws of England and Wales. You and True TCG explicitly agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes.

Section 17 - Contact Information

Questions regarding these Terms of Service should be directed to our customer support team at truetcguk@gmail.com.
True TCG Business Details:

  • Trading Name: True TCG
  • Support Email: truetcguk@gmail.com
  • Business Address: [Insert Physical Trading Address]
  • Contact Phone Number: [Insert Phone Number]
  • Company Registration Number: [Insert if Limited Company, otherwise delete line]
  • VAT Registration Number: [Insert if VAT registered, otherwise delete line]